Why Grayson’s Gutter Cleaning Avoids credit card surcharges
Payment methods have shifted drastically over the years. Most of us now rely on a quick tap of a phone or a plastic card to pay for items. While this convenience is great for convenience, it has come with a hidden cost to business owners. Many goods & service providers want to pass this expense onto the customer with sneaky little surcharges. At Grayson’s Gutter Cleaning we can proudly say that we have NEVER charged a surcharge on card payments 💳. As of October 1st, the Australia government has now made it illegal for vendors to slap consumers with an annoying surcharge. We want to assure our clients that this change will not affect the cost of any of our services and gutter protection products.
Why were people charging surcharges?
When you pay with a credit card, the bank takes a small percentage of that transaction. For many companies, these cents add up to thousands of dollars every year. The easy fix for a business was to simply add a percentage fee to the total bill. For home services, this pushed the financial burden away from the company and onto the homeowner. We believe this approach is unfair and that the actual quoted price for an actual designated service should not suddenly change like that.
When you invest in gutter cleaning or high quality leaf protection, you are already spending some decent money to maintain your home. Adding an extra fee at the checkout feels like a penalty for using a secure payment method; we hate that.
Our philosophy is built on trust. We want our clients in Melbourne and beyond to feel that they are getting a fair deal without any surprises hiding in the fine print. If we quote you a price onsite for a job, that is the price you pay regardless of whether you use bank transfer, or a credit card 🏠.
Beware of “cash in hand” tradies
A lot of people still have the attitude that all tradies want to be paid in cash and that homeowners can get a significant discount by offering this. Lots of Melbourne trades companies are now operating cashless and have been for many years. Grayson’s has been absolutely cashless for over a decade, we don’t accept cash and haven’t for a very long time. We do this for added security and to keep our team honest.
We wish to warn home owners that trades people who encourage you to pay in cash with the view of short changing their tax bill to the ATO, may also be ripping you off with uninsured subpar work. Ask yourself, if they’re actively ripping off the government, who else are they ripping off?
Our commitment to transparent pricing
Transparency is not just about the quote it is about the entire lifecycle of the project. From the moment you visit our gutter cleaning website to see our work, to the moment the job is finished, we keep things open and honest. We do not believe in “gotcha” moments. This means no hidden travel fees, no surprise material costs, and certainly no credit card surcharges. This approach has allowed us to grow through word of mouth because people appreciate a business that does not play games with their money.
We understand that some might wonder how we manage these costs. The answer is simple, we price our services accurately from the start to ensure the business remains healthy. It is far better to have a real price than one that comes with a list of surcharges at the end 🌟.
Our Gutter Cleaners surety
- No extra fees have ever been added for using credit cards or digital payments
- Onsite quotes provided by Grayson’s Gutter Cleaning are final and inclusive
- We absorb all banking transaction costs to ensure customer fairness
- Our focus remains on high quality workmanship across Melbourne and Victoria
- Transparent billing is a core part of our business integrity
If you are tired of hidden fees and want a team that values your time and money, we are here to help. You can reach us today to discuss your home needs by calling 1300472976. See our recent blog about paying in digital currency.
